Freedom Pest Control

I have been using them since I purchased my house in late 2021. Handsome Tim is the man. You call these guys and they have someone out to fix your problem within 24 hours, if not sooner than that. Tim is very thorough, pleasant, knowledgeable, and genuinely cares about you as a client and trying to fix the problem. The company buys into the notion that doing a good job for one customer will ensure repeat business in the future and referrals of others, which is all you can ask for. I would highly recommend Tim and the folks at Freedom Pest Control.

I had called freedom pest control one morning, after staying up all night tearing my house apart, throwing items into the dryer, to schedule a treatment with Howard. Howard was polite at first and seemed like a reasonable man, he told me an inspection wouldn’t be necessary as an attempt to “save me money” but it seemed like him pushing me into a choice after thinking about it later on, he told me about his “other customers” he had lined up and rushed me by giving me 30 minutes to make a decision in which I did agree to it because of the stress we were under going, he told me some of the vague terms on the phone and didn’t send a terms and agreement email or anything. they recorded the decision on the phone call without informing me and used that against me later on when I tried to cancel. my fiancée was going to give birth that week and we didn’t want bed bugs or to drop so much money at once. Well I spoke with a relative who owned a pest control company later that day and he informed me that the price I was paying was ridiculous and I should buy the necessary product and do it myself, which was way cheaper and very efficient in the end, (Howard begged to differ) we performed our own very thorough inspection and didn’t find a single other bed bug in our house. I told Howard the day of, when I scheduled the appointment that I was going to need to cancel and he got aggressive with his tone and frustrated that I didn’t want to comply to a “7 business day” cancellation policy which was IMPOSSIBLE considering I had schedule that day for next day treatment. (Howard insisted I should.) after having a conversation about cancelling the night before and backing me into a corner of paying them the full amount regardless if I cancel or not. Howard said he would speak to me the next morning to see what my decision was (I clearly not wanting to go through with it) did not answer because I didn’t want to speak to this rude man no longer and just go my separate way. He called me all morning and sent a technician to my house anyway in which we had to turn away. I’ve heard this company does this to people, as soon as they feel like they’re going to lose a customer they become they’re enemy and send a technician anyways, and it becomes a game of “how can we get money from you”. Howard mentioned other customers many times as a way to make me feel bad. I’m sure they could’ve been able to fill those people in my spot but no, giving me a hard time was easier.

Tim is excellent to work with and I look forward to next year. He kept the annoying bugs away and also safely removed a nest of bees from under our hot tub. He’s very reliable and I am a very satisfied client.