Fox Pest Control Newport News

Just no, very much a bait and switch. I called for a consultation and spoke with a woman named Tracy. I had to give my card and sign a tentative contract before they would schedule someone to come out. I asked why they needed a card etc if the consultation was free. I was told it and the contract were like a hotel deposit for $200 so if I decided to move forward same day they could just charge the card on file if I wanted to proceed but wouldn’t be charged unless I confirmed I was using them. This is the third pest company I’ve reached out to for quotes none of the others requested this kind of information beforehand especially a card on file. A few minutes after giving her info I get a text with a congrats on my home protection plan. I text her saying I received this text but I hadn’t agreed to use them yet and asked if it was a blanket text sent for consultations. She said did you not want someone to come today, this is showing everything for your appointment. I replied stating I do want someone to come today. I was just confused with the text. It looked like I had already signed up. She said to give her a second to change the appointment and let them know when and if they want to go with them. If I haven’t even had a tech come out to do an evaluation to see if I need services why would I sign up before they even see my home? I told her today works for a consult but I’m not signing up for services until I met with the tech and asked if they were still coming out for a consult. She said let me take a look and see what I can do. At this point I’m confused because I was very clear from the beginning I needed a consult. So I told her to just scrap it, if miscommunication was happening already it wasn’t a good sign and I got a thumbs up back from her. Either they have a very shady business practice of trying to get people into contracts just to get a consult or she went rogue. I don’t know which but I now have other exterminators coming to check things out, neither of which asked for a card or pre-contract work.

Fox pest is the best of the best. All I can say is you get what you pay for. They do an amazing job and will come out as often as it takes to get rid of any and all bugs. You can call at any time if you see ants or bugs and they’ll come out within a couple of days. Very easy to get a hold of. Very nice company and professionals. Keyon has been my guy for the 2 years I’ve had fox. It goes to show this is a good company when the same people are working here years later. If you’re debating pest companies- you should go with fox pest control !

I have been a client of Fox Pest Control for about 5 years now. The number one thing I absolutely love is the customer service and response time. The technicians that service the house are always professional and kind. Obviously I am happy with the job performed, but customer service is what will always keep me loyal.