Hawx Pest Control
⭐4.4 ( 2970 Reviews )
Address: 9635 Dielman Rock Island Industrial Dr, Olivette, MO 63132, USA
Overview of Hawx Pest Control
Hawx Pest Control is a trusted leader in pest control, proudly holding a 4.4-star rating from over 2970 satisfied customers. Specializing in termite treatments, rodent control, bed bug extermination, and cockroach removal, Hawx Pest Control delivers professional and effective solutions tailored for both residential and commercial properties.
Every service at Hawx Pest Control begins with a detailed pest inspection, followed by a custom treatment plan using safe, proven methods. Whether addressing ants in the kitchen, rats in the attic, or mosquito issues outdoors, their experienced technicians ensure long-lasting results through precise application and prevention strategies.
What sets Hawx Pest Control apart is their focus on reliability, fast response times, and transparent communication. They combine expert knowledge with high-quality products to provide pest control solutions that work—without disrupting your daily routine.
Contact Hawx Pest Control at 9635 Dielman Rock Island Industrial Dr, Olivette, MO 63132, USA, call +1 463-233-9875 to schedule a service, or visit https://hawxpestcontrol.com/st-louis-mo-pest-control/?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing+st-louis-mo+website-btn to learn more about their full range of pest control services.
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Address: 9635 Dielman Rock Island Industrial Dr, Olivette, MO 63132, USA
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Operating Hours:
- Monday: 8:00 AM – 6:00 PM
- Tuesday: 8:00 AM – 6:00 PM
- Wednesday: 8:00 AM – 6:00 PM
- Thursday: 8:00 AM – 6:00 PM
- Friday: 8:00 AM – 6:00 PM
- Saturday: 7:30 AM – 2:30 PM
- Sunday: Closed
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This company is absolutely awful. Their sales team is relentless, soliciting in neighborhoods and at doors with “no soliciting” signs everywhere. They came to my door at a time where we were needing pest control so I decided to give them a try, agreeing to TRIAL it, after many promises and guarantees from the sales guy. They clearly work on commi$$ion$ alone, as the sales guy promised the world and would not leave.
After 3 appointments where the tech was either incredibly late (over 3 hours) or did not show-up, and I TOOK OFF WORK TO BE HOME, I told Hawx customer care I wanted to cancel my TRIAL
account. They said they were short on techs and that’s why there were issues, but that they could not cancel my account because I was in a year-long contract!! Funny thing is that I did not sign a contract. And, overall we only had 1 actual pest control tech visit completed with this company. Did even receive the promised “free” mosquito or wasp visit…
They still call, email, and text a couple of times PER WEEK, to get the $249 early contract cancellation fee from me.
HORRIBLE example of a company entering a market where they don’t have enough techs to complete the promised work, they are forging customer contracts, and then trying to threaten customers for the $249 early term fee.
We all know the sales guy got his commissions on this one. Absolutely unbelievable.
The sales rep was charming and very professional . . . good at his job . . . sales. It appears, however, that he over promised and I bought it hook, line, and sinker!!! Everything was done on his phone, then texted to me to sign . . . I ALWAYS read what I’m signing, but failed to this time . . . not exactly sure what I got!!! I hope for a happy ending to this story!! Time will tell if the company stands up to its claims . . . I’m dubious at this point. The initial service did not cover all that was promised by the sales person. No brochures, no business cards, just a lot of charm, text messages and emails. The service technician, Brian, was very polite and professional and presented him self very well. I would give him a high rating. Just not sure about the company and the service yet. I hope to come on here at a later date with a five-star rating!!!
I hope to come back later and update this review to 5 stars. As of 4/28/25 and 9AM CST, this is my 1 star experience.
Had a door to door salesman come by Friday 4/25/25 at 7:30PM. He was a very nice young man and good at his job, and he convinced me to give him a shot. However, he did not fully explain the cancellation policy-this is on me, I did not fully read the contract before signing.
By Saturday morning 4/26/25 I decided I was gong to exercise my right to cancel within 3 business days. I printed off the contract, signed the cancellation form, and put it in the mail. (This is 0 business hours after it was signed, and only 12 actual hours after signing).
I have been on the phone today for 50 minutes already. I called, about a 5 min wait and someone answered. When I explained I wanted to cancel my service visit scheduled today because I am cancelling the contract as this is my legal right, I was place on hold and am still on hold. I also already emailed their customer service rep Sydney as it is mentioned to do in all the responses to negative reviews.
I am hopeful the company will do what is right and honor their cancellation policy as well as refund my initial treatment fee. I am telling them I am cancelling-why would they send someone out today? And if they don’t send someone out, they will be committing fraud by charging for a service they did not provide.
A good company does not rely on contracts to keep clients. They don’t use poor customer service to make it easier for clients to just give up and stay with the company than fighting with them. A good company uses their good products to keep current clients and attract new ones. I would suggest a change in business strategy to get rid of the many negative reviews.
Update as of 9:25 AM-I am not sure if it is coincidence or not, but within 10 minutes of submitting the above 1 Star review, I spoke with someone and was able to fully cancel my contract. I received an email while on the phone stating my “account has been closed per your request within 3 days of your Initial Service. You will no longer be receiving our services and will be refunded any premiums paid. Please allow 7-10 business days for that refund to be fully processed and appear in your account”
Aside from the horrible wait time and dealing with a little push back from the rep, I was able to cancel. Time will tell if I am refunded. I also requested my number be removed from all communications. I will report back later with an updated review if all of these things happen as I was told they would.
Update 4/30/25-I checked my statement, and I was refunded the initial fee on Monday 4/28. Aside from the long initial wait time, everything was handled promptly. I received a response from Sydney by email as well. If they handled all their customers the way they handled me, they would have a lot less negative reviews. I told them if this was handled satisfactorily, I would leave a 5 star review, and I am following through on my word and have upgraded this review to reflect my satisfaction with the way things were resolved.
Buyer beware! While most of the technicians are good & decent men, the way this company is run is unethical. If a salesperson comes to your door to sell you services, be sure you know exactly what you are signing up for; they work on commission. Also, you cannot get out of your contract without a HUGE price paid and when the contract is up for renewal, you must call no later then 30 days before renewal in order to cancel. And you must speak to someone (presumably so they can convince you to stay in). I called 3 months before renewal and was told I had to call back closer to renewal date. That is strange and not a good way to do business. I can cancel all other services at any time (even subscriptions on Apple) and it will automatically be cancelled AT THE END OF THE CONTRACT but not with Hawx. Beware of their tactics.
I had a technician show up today with no advance warning. I had scheduled someone a week ago and put it on my calendar to be home and no one showed. I got no notice and the weather was fine.
Today someone showed up unannounced. I let him in and just as he was arriving, I got a text message from the company “Hawx Smart Pest Control: Your next regular service is due in the next few weeks. We will automatically schedule and perform this service when the time approaches”.
Then you get a survey link from the company saying Based on ____’s performance today, how likely are you to refer Hawx? Well, I don’t want to give the technician a bad review, but I think the question is unfair because if I give the guy a top score, then it appears that I endorse Hawx, which I don’t.
So I gave less than five stars on that particular day and the technician reached out and said if he doesn’t get five stars that it looks bad on him even if I meant to downgrade the company. So in order not to hurt him I had to go back and give him five stars.
Update: April 8, 2025 in the company of three of my friends while we were on vacation. I called Hawks to cancel my service. It took approximately 30 minutes to do this, not because I was on hold most of the time, but because after speaking to the first person that I wanted to cancel, she wanted to know why. I didn’t feel like giving her an answer and I didn’t think I needed to. I made up that it was too expensive so they offered me discounts to stay in the contract. I said no I just went to cancel. She continued to press and I said no, I just want to cancel. Finally she transferred me to another person who also pressed the issue and was unbelievably rude and snotty. I kept saying I just went to cancel, and she kept pressing and pressing saying “I’m just trying to help you ma’am” but in such a condescending manner. My friends could hear the conversation and were just appalled. I get it that her job is to keep contracts in perpetuity, but I was so finished with this company. I wanted nothing to do with them and to get it over with ASAP.
We recently had Hawx out to address a stubborn pest issue, and we are pleased with the service we received. Our technician arrived on time, took the time to explain exactly what was happening, and worked efficiently to resolve the problem. His professional, knowledgeable demeanor put us at ease every step of the way—highly recommended!