Jennings Heating, Cooling, Plumbing & Electric

Have been dealing with Jennings ever since we bought our current house in 1995, we needed gas logs for our wood burning fireplace, and a new furnace & air-conditioner.
After last winter, I decided to upgrade to a more efficient furnace and aircondioner.and shopped around with several other companies, and once again, chose Jennings again, great prices, and all of the technicians involved in the installation were as I remembered back in the 90’s, polite, and very detailed in their installation and cleanup when done. I should also add that I recommended Jennings to my Mom and Dad, and sister. They also were very pleased with Jennings as well

UPDATE: I have changed my review from 3 stars to 5 stars because of the way Jennings handled an error made by them. I received a call from them after I had posted my initial 3 stars review inquiring about the neutral rating, and after I explained what happened, I was promised a $40 refund for the error, which was done that day. Read my original post to learn what happened and why now they deserve a 5 star rating from me for my experience with them.

ORIGINAL POST: First, the technician did great. Paolo was my technician, and was friendly, respectful of my home, and did a great job. The reason I am giving 3 stars is because the young lady who made the appointment on the phone quoted me $99 for the visit, of which, $59 was to come out to the home, and if I decided to move on with the repair, $40 would be applied to the repair, otherwise the full $99 would be applied to come out.
Paolo finished the work very quickly, but when it came to settle the bill, he told me the visit was $139, not $99. He showed me on his tablet the pricing, which is fine, but quoting a customer one price over the phone and then collecting a higher price after the repair is a great recipe to collect unhappy customers. As I wrote above, this is not a reflection of the technician, he did his job just fine, and I understand mistakes happen, after all we are all just people and when you’re dealing with people mistakes are bound to happen, but my opinion is that the difference between a fair or even good company and a great company is what is done after a mistake is made, and I think it’s magnified for service companies like this one. This error was not mine, yet I am made to pay for it, and so far, nothing has been done by the company to correct it, although in their defense I haven’t called them about the error, I only told the technician. I understand his job is simply to collect the fee the company charges for its services. I don’t know if the technician is empowered at this company to do anything different, like call in the error and see if an adjustment can be made. Let’s see if this company reads these posts and how how they respond to them.