Safe Pest Solutions LLC

Here’s my terrible experience;

Called Safe Pest Solutions on Dec 13 2024 about noises in my attic during the day and all night. They sent a tech out the next day, a Saturday, who said it was probably squirrels climbing in through the gutter downspouts. He didn’t see any holes. He offered no solutions to prevent intrusion. He said he would set a trap and put caps on the downspouts on Monday. In the meantime, the owner is suppose to send an invoice with the cost. The owner never asked for my email address and I didn’t get an estimate until the next day when I asked for it. It was a screenshot in a text msg by the tech, not the owner. A full week goes by, no caps and no trap. The animal is still in my attic. On Dec 23 at 2p, the tech calls asking if I was home so they could come by and set the trap plus put on gutter caps. I wasn’t. The next day, the tech comes, sets the trap and installs the caps, stating they should be trapped in a few days. I walked around the house a few days later and all the caps had fallen off the gutters. Turns out they weren’t gutter end caps, they’re actually leaf blockers that are inserted into the top of the gutter where the downspout connects. I asked for the trap to be checked on Jan 2 and relayed the information about the “end cap” to the tech. No response. Checked the trap myself on Jan 4th, the bait (peanuts) was gone but nothing else was in there. I called the 888 number back and left a message on that following Monday – complaining. The next day the TECH called back not the owners. He said he would come the following day but he didn’t make it, due to an injury. No follow up from the owner.

As of today, a full month later, I have yet to hear anything from the owner, I still have noises (basically something destroying my attic) 24/7 and I’m out $175 plus $70 for gutter caps I found at Home Depot.

I’m not sure what I did to deserve this treatment versus all the other customers in these reviews. Safe Pest took my money and didn’t do anything they said they would do. Now they’ve went ghost. Thinking about filing a complaint with the BBB because I feel like I got scammed.

Had my first service from Marcus and Safe Pest Solutions today. Excellent service and a great person to get an education from on what to know and what to be aware of when it comes to pests. You can tell he really knows pest control. Very professional and far superior to our previous provider.
He also took the time to answer questions and was very polite.
If you’re looking for someone to do pest control at your house and property in Desoto county Mississippi, then Safe Pest Solutions is the choice I would recommend. He said they also service Arkansas, and Tennessee.

Only good things to say about Marcus and Safe Pest Solutions! He is the best! Always professional, thorough, informative, responsive and punctual. He even brought my trash can up from the street when he came to treat once. He’s been treating my home since I bought my home in 2020 and I have no plans of using anyone else!