Storm Guard Roofing Of Columbus

Summary: Jacob (Sales) 10/10, Roof 10/10, Siding 5/10. Communications with our insurance company 10/10. Communications during installation 3/10.

We reached out to Storm Guard since we had a leak from our roof. Jacob came out and inspected the roof as well as gave us an estimate in an appropriate amount of time. He was wonderful in letting us know what his company offers a well as following up at appropriate times without putting any pressure. We had the choice of a temporary fix or replace the whole roof. We chose Storm Guard since they deal with the insurance company directly as much as they can and then there are some emails and calls that they will ask us to do since they can’t represent us in those communications. So while we decided to go with the temporary fix, Storm Guard dealt with the insurance company. They got the insurance company to replace the whole roof and siding (which was also damaged by a storm).

The roof was replaced in a decent time. No issues here.

The siding took time to get the parts. After that a team came out to install the siding on a Friday. They left a bunch of trash (food and drinks) over the weekend when it was really hot, so it attracted a lot of bugs. There was no communication on if they were done or if they still needed to complete some other tasks. I had to reach out to the Jacob who connected me the with the manager that sends teams out to the field. The manager apologized and gave us a $250 credit. The team came back and cleaned up. During inspection, there was caulking not properly put on/missed, our signs were not placed back in the correct positions. We had three rounds of going back and forth of point things out to Jacob, and then pointing things out to the manager and after the third round where there is still missing caulking, I just gave up because I wanted to be done with this. Also, the communication for when someone would come to fix these minor issues and when they actually came was never accurate, they would say they’d come on one day and then come the next or even the week after, unannounced. Pictures are added to this review. Less than 6 months after the siding was installed, a couple pieces came off due to wind. I called and they had someone come the next day to put the pieces back up.

For the payment side, since the roof and siding were on separate invoices due to when insurance approved them, there was a bit of a mix up. However, everyone in that company that I spoke to in billing as well as Jacob were nice about any miscommunications. It took some extra attention and re-explaining, but everything got solved in the end and I have no complaints.