Terminix
⭐4.4 ( 531 Reviews )
Address: 22 Reilly Rd Suite 700, Frankfort, KY 40601, USA
Overview of Terminix
Terminix is recognized for delivering dependable pest control services, backed by a 4.4-star rating from over 531 satisfied clients. Known for their expertise in termite control, rodent removal, bed bug treatments, and cockroach extermination, their team brings precision and professionalism to every job.
Whether it’s urgent infestation removal or proactive pest prevention, Terminix’s licensed technicians use safe, proven methods to protect both residential and commercial properties. Clients consistently praise their quick response times, clear communication, and long-term results.
Conveniently located at 22 Reilly Rd Suite 700, Frankfort, KY 40601, USA, Terminix is fully equipped to tackle a wide range of pest problems. Call +1 859-309-5360 to schedule an inspection or visit https://www.terminix.com/exterminators/ky/nicholasville-2045/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=nicholasville to learn more about their comprehensive pest control solutions.
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Address: 22 Reilly Rd Suite 700, Frankfort, KY 40601, USA
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Operating Hours:
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
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Where are negative stars? They are scam. I made $6450 contract with them for raccoon damage and paid part of full amount at the beginning and in the middle of their job. I had to pay extra $1400 for extra job at some time point. So, it is total $7850 job.
1. I told them the raccoons are in the attic and I saw them. Three of techs confirmed it after I led them to see this wild life with their eyes. The worst thing is that raccoons returned this year even I paid $2180 last year. They just trapped to catch raccoons outside house not in the attic. They said that is their policy. What? Is that policy for possums? I saw and heard they trapped possum instead of raccoons. I have not heard they got a raccoon since last year.
2. I made contract to replace entire attic insulation, but they replaced it just half of them (You can see the photo). One of tech confirmed that it looks like half of work, but they always ignored it. Finally, they left raccoon toilet for 3 months in my attic which is not replaced with new insulation (You can see it in the photo). What they did do? Just finish half of work and hang out? Or someone stole the money? This is worst and worst part.
3. Extra $1400 job. I still had urine smell in small attic too. So, I requested to remove old insulation and install new one as same as my main attic job. But they just left old one and covered it with their insulation. My contract included pulling up attic bottom plywood, cleaning up, and installation of new insulation. But they did not finish it and did not comeback.
4. Liars. I complaint all of these to inspector R. Be careful of this guy. He always showed me a smile and he was nice guy when he made contract and got the money from me. I know he is very responsive, but he lied to me that techs are done with their job. He did not show up even I ask him to com and see what are issues here.
The operation manager T. I have requested refund for all I paid. He said it is approved, but I did not get it after one week. So, I called their national office to ask about refund status. Guess what? The office agent did not receive any refund submission from them especially from branch manager M. See, T lied to me. After tons of phone call to national office they just refund me only part of them. I waited one more week and had to requested dispute to my credit card company.
The branch manger M did not answer me ever never even after 2-3 times expedition requests.
Here, I cannot trust anything from Terminix and they should refund me $2180 for last year service as well.
If you want to know their (R, T, L) full name, phone number, and linked in information to avoid waste time and money, just email me.
Conclusions: Do not work with them. Furthermore, I recommend Google to make negative stars evaluation for Terminix. It is waste to give them even one star.
Hesitated using Terminix because it wasn’t so great where we lived in TN. When I realized it was a franchise I decided to give it a shot. Our experience has been great. Devan our technician truly goes above and beyond when he does the treatments and follow ups. We have the wildlife exclusion also and they keep me up to date on the inspections. I highly recommend them
We’ve been Terminix customers for over 15 years in 3 different states and the KY technicians have been the best! Devin has been extremely attentive, helpful and kind. Any time I’ve had an issue he has been quick to respond and to resolve it. Thanks, Devin, for your hard work and commitment to wonderful customer service!
My terminex guy is the BEST! He is friendly, professional and just a really good guy. He makes sure he answers and processes my questions and concerns. EXCELLENT CUSTOMER SERVICE!!!
I met Mr. Tracy Laffoon after my work shift today, he had went out of his way to meet me at my residence, and explained what we should see if I was termite free.
Short version of a long story, what was discovered, was exactly what he had explained and I feel very confident in his experience and knowledge of his field.
Professionalism at its finest.