Terminix

I would leave zero stars if I could. Initially getting ahold of someone is easy for an appointment but beyond that good luck. I was on hold for over 2 1/2 hours to get in touch with someone about my appointment being double booked and changed several times without warning. When I finally called to cancel our account without even having our first appointment they said they had to put me on hold to transfer me AGAIN and waited another 20-30 minutes before hanging up. I am still trying to get ahold of someone to cancel my account. It should not be this hard to get in contact with someone.

I’d leave negative ten stars if I could – Travis Samuels stopped by our house this morning to do an inspection. My wife and I communicated to him that we were getting 3 estimates to inspect our insect concerns and appropriate remedies. He misled her and conned her into signing a contract AND getting her credit card “because the office people need to do the billing, not the techs that come out” – He emailed me the ‘inspection summary’ and my wife calls me telling me that she thinks she was duped into signing a contract to do the work. I immediately called Travis and asked him to explain to me what he had my wife sign – he then LAUGHED at me and said “your life away” – to which I firmly replied “this isn’t a laughing or joking matter” – he then said she signed a contract for them to do the work. I told him to immediately cancel it and that we were exerecising our 3 day right of recission (in Indiana we’re legally allowed to rescind a contract if the vendor solicits you at your home). I called his boss “Tim” and left a voicemail – I don’t expect a call back – Travis was slimy and needs fired – I then spend an hour and a half on the phone w/ Terminix trying to get our contract cancelled – during that phone call (with 3 different people) I find out that Travis conveniently scheduled us to have the work done the same day – which also takes away our ability to cancel the contract – imagine how THAT phone call would have gone….. This company engages in deceptive business practices – and then Daniel Brown from Terminix had the AUDACITY to try to offer me a reduced rate if I wanted to still have them perform the services…. SERIOULY ??? I told him the only way I’d even be open to a conversation about Terminix being on my property is if I was personally handed Travis’ termination papers. He said that might not be an option. I then asked if Terminix authorized their sales agents to engage in processes where they goat rope customers into waiving their legal right to cancel contracts by offering “same day service” – he couldn’t speak to that (of course). This a slimy ass company and if I treated a customer the way Travis (and Terminix) did to my wife and I – I would be out of a job rapidly.

Stay far away.

0 stars if I could. Either they are really slow at giving us a response or they are deliberately ignoring my calls. Paid for 3 services but we didn’t get them. 300 dollars down the drain unless this business gets their act together and responds to me. (Been two months)

Edit: it took nearly half a year but they did return the money back. Guess it took the extent of merging with another company and contacting a different manager not from this region. Won’t be giving 5 stars as would have never happened if their specialist didn’t lie about doing work, but I do commend them on giving out the refund.