Wingate Pest And Lawn, LLC

We have been customers of Wingate Pest Control for over 5 years, but our recent experience has led us to end our relationship with the company. I feel it’s important to share this situation to provide clarity for anyone considering their services.

On March 12th, Wingate claimed to have performed an exterior pest control service at our home. However, after thoroughly reviewing our 24/7 exterior home surveillance footage (which covers all sides of our property), we confirmed without a doubt that no technician from Wingate ever arrived at our address, nor did any Wingate vehicle even drive by our home that day—or during that entire week. Additionally, I was home for most of the day in question and can personally verify no service was rendered.

When we brought this to their attention, Wingate initially responded by stating their tracking system showed their technician on our street and in the surrounding areas. However, being on the street and being at our property are two very different things. When we asked them to share their tracking records to verify service at our address specifically, they did not provide any further evidence.

What was especially disappointing was the tone of their communication. Instead of acknowledging our concerns or offering any explanation for the discrepancy, their reply seemed dismissive and insinuated that the service was, in fact, completed—despite clear evidence to the contrary. They mentioned that they had made their “best efforts” to resolve the situation, though, in reality, they had done nothing beyond removing the invoice for services they did not perform. While removing a charge for an unrendered service is the bare minimum, we expected more in terms of transparency and accountability—especially since this is not the first time we’ve had an issue like this with Wingate. On a previous occasion, they at least took ownership and rectified the situation appropriately. This time, it felt as though our concerns were brushed off.

We value professionalism, honesty, and clear communication—qualities that were severely lacking in this exchange. We cannot recommend Wingate Pest Control based on our recent experience. We hope this review encourages them to reevaluate how they handle customer concerns and to ensure their service records accurately reflect the work they perform.
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Regarding their response, the email they mentioned was actually the second one I sent and their reply was not to me, rather to my husband. I am still more than willing to provide the full video showing there was no technician present on the day in question. Suggesting that my review is counterproductive entirely misses the point. Reviews are not written for the business’s benefit but to inform other potential customers. In that sense, my review is absolutely productive.

Once again, I caution anyone considering this company to install external cameras and review the footage consistently. The video from my camera, clearly showing no Wingate personnel ever drove by our home, is available on YouTube for anyone to see.

Additionally, the technician who falsely submitted the work order is named Logan Dalton. And to reiterate—how could I possibly be satisfied with a service that was never performed?

I have relied on Wingate to treat the exterior of my house for years. Great customer service, very friendly and helpful technicians as well as the office staff. I never have to worry about scheduling my next appointment because they keep it in their calendar and inform me when they are coming. Always easy to reschedule without any hassle but most importantly they understand!