Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning
⭐4.8 ( 2258 Reviews )
Address: 640 Taylor St Suite 1217, Fort Worth, TX 76102, USA
Overview of Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning
Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning truly stands out as a top choice for plumbing services, earning a well-deserved 4.8-star rating from over 2258 happy clients.
Customers frequently praise their responsive service, knowledgeable plumbers, and exceptional workmanship. From quickly resolving troublesome leaks to expertly installing new fixtures, Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning’s team consistently delivers plumbing solutions that exceed expectations.
Their professionals are attentive, respectful, and take the time to thoroughly explain each step of the process, giving homeowners peace of mind.
If you’re looking for reliable plumbing services in the area, visit Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning at 640 Taylor St Suite 1217, Fort Worth, TX 76102, USA. For fast assistance, give them a call at +1 817-562-7507, or check out their website at http://www.benjaminfranklinplumbingfortworth.com/?utm_campaign=gmb to see why customers keep recommending them.
Locations & Maps
Address: 640 Taylor St Suite 1217, Fort Worth, TX 76102, USA
Contact Info:
Reviews
FAQs About Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning
Latest Posts
Operating Hours:
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Other Businesses
Jason was really great. Broke down what was going on with our plumbing in ways that I understood. Was not pushy about what may be needed based on his findings. Very professional and helpful. We have called Ben Franklin for our needs a few times now and are always pleased with their expertise, experience, and the service we receive.
Update 3/21 – still awaiting my refund….
Update** – Got a call from Mike a service manager. He listened to the situation and was quick to acknowledge that an error was made and that the situation was not properly handled. We reached a resolution that included a refund but more importantly restored my perspective on the company. In the future, I am more inclined to use Benjamin Franklin now that I have had this positive interaction. Service done well makes long lasting customers!
Had a gas leak and needed quick repair for my water heater. No issue with the service when the tech showed up or cost. The issue came after signing up for the service agreement which the technician recommended. The issue came from the fact that the service agreement was signed by my tenant and not with me the homeowner. The technician told the tenant (while I was on the phone so I could hear it) that to cancel the agreement you could do it anytime after 30 days. He also stated it would save a % of the up front cost for repair. Seemed like a win win but later came the fine print. Fast forward a few months, my tenant needed to move out and attempted to cancel the agreement. When he reached out, he was told that the only options would be the pay out the remaining cost of the service agreement. This was directly contradictory to what he and I had both been told by the technician. The customer care representative – LaKisha S. also stated that “the tenant should never have been able to sign the agreement since the technicians are trained to only have home owners sign due to the coverage not staying with the property in the event the tenant moves out.”
The end of the story was that I paid the $200+ “buy out” for the policy and will receive nothing in terms of coverage. This whole situation could have easily been resolved with a compromise when the service representative clearly did not fully understand the customer situation and recommended the policy. The result was extra money and a lost customer (me). Now that I know this is how Benjamin Franklin Plumbing handles customer service issues, I will never recommend them or use them again.
Its unfortunate because there were many opportunities for the customer service rep to resolve the issue, especially when they admitted that errors had been made. I hope others will keep in mind the fine print and avoid doing business with this place.
To the leadership for the Fort Worth location, I would take a hard look at your training guidance for techs and evaluate how your customer reps resolve issues. This is a very poor experience that could have been avoided.
The response time was quick! They were able to send someone out the next day. Myles and his partner did a great job. They were able to quickly identify the issue and provided multiple repair options/quotes. They were able to explain each option throughly and the benefits of each one. I appreciated the transparency.
Clayton did an amazing job! He was professional, punctual, and efficient. He quickly diagnosed the issue and fixed it with great attention to detail. Friendly and knowledgeable, he made the whole process stress-free. I highly recommend Clayton for any plumbing needs—excellent service all around!
I was impressed with their quick response time, and the plumber who came out was very friendly. However, I was disappointed by the lack of upfront pricing. I paid $50 just to get a quote of nearly $400 to reset a toilet, which they said might fix the problem.
After sharing my initial feedback, they reached out and offered to send a lead plumber for a reassessment. Unfortunately, the second visit also lacked transparency. I was quoted around $150—again, just to further assess the issue and provide the same information I already knew.
Frustrated, I decided to take a closer look myself. By removing six screws to inspect the plumbing, I was able to identify and fix the problem in just 15 minutes.
While I appreciate their responsiveness and courteous staff, better clarity around pricing and services would go a long way in improving the customer experience!