CJ Plumbing & Heating

I read reviews of plumbers serving in Highland Park from several sources. On Google and Yelp and other sites I read that CJ Plumbing Serving Highland Park, with the owner named Dmtry, was reasonable and helpful. I was very disappointed about my experience. They charge $275 an hour, minimum charge it seems is $275.00. The shower faucet had a slow drip. I contacted Delta Faucets and they sent me a replacement cartridge for free. CJ Plumbing sent out a plumber who took apart the valve and put in the new cartridge. He noticed that another part needed to be replaced so the repair would last. That took him perhaps 30 minutes. I did not know which part he needed but I was told he could find one and he bring it by on the way to or from work. It sounded like a simple matter.

After a month I received a call that they were able to get the part. They said it took them a lot of trips trying several supply houses to find it. They never contacted Delta which I had told them had the replacement parts. I asked if there was a charge and was told that the part was only $10 but they had to charge for one hours labor since they had to locate the part. It took the other plumber perhaps 10 minutes to replace this small plastic piece. I was charged another $275.00. I also realized that instead of spending a month’s time looking for the small plastic piece- for $13 they could have purchased a new handle and just pushed it on. As nice as the people were who came to my house, I still cannot recommend CJ Plumbing.

I Just read your response to my review. First of all it is not true. Your plumber on the first visit made the diagnosis regarding the leak and it needing both parts. He was to get the part and quickly stop by to install it. I did not make a separate request but may have asked about what happened to finishing the same repair. As far as further bills, I paid for all your services by check when given a bill at the times of service and was told these were the total amount due.

Dimitry responded to me on a Nextdoor and commented that I should call him. I put in a call, snd left a message and pointed out that it was in response to his request. He texted me back and forth. he went from saying we had an agreement to saying we did not, He said I was disrespectful to working people, He asked me if I was Jewish then texted me in an attempt to wish me a happy new year to me and my family, a hebrew phrase as such. He then texted me that if I “kept Calling he would call the police”. I had called him that one time at his request. He then told me I needed help. Being a Mental Health Professional myself, I thought that was interesting.

CJ Plumbing came through for us quickly and perfectly, even over a weekend leading up to the Winter Holdays. We had an awful burning plastic smell start coming through our house and wondered if it could be the furnace or something plumbing-related. We found them through a search and called on a Sunday. We spoke in-person to Dmitry and got service set up the following Monday.

Lenny was our plumber, and he quickly diagnosed our issue as a failing sewer ejector pump. He had all of the materials ready to go on his truck at a reasonable price and was able to do the job in only two hours. He also helped out with improving the shower flow in our main bathroom and replacing the batteries on our sump pump backup generator.

I know a lot of people are going to balk at a labor rate of $275/hr, but CJ Plumbing was incredibly responsive and efficient. Also, the whole cliche of “you can pay now or pay even more later.” We’ll definitely reach out to them first with any issues in the future.

I have used CJ plumbing twice. Once to repair a toilet and once to replace a kitchen faucet. In both cases, Dmitry the owner was a pleasure to deal with for scheduling and the plumbers he dispatched to my home were very professional and thorough. I will use CJ Plumbing for my future plumbing needs.