Clarke Kent Plumbing

I’m a property manager of 12 different units in Austin. I’ve used Clarke Kent several times with decent results in the past. Not the best price but usually fast (same day)
However this time is a bit different. I needed 6 feet of 2″ PVC with 2 45° couplers connected and I don’t have time to do it myself. Been waiting for going on 3 days for an estimate. Called the office several times to hear them say “oh we’ll email you the estimate by the end of the day”/ “waiting on supervisor to ok the job” still waiting on that email. Never had to wait for email quote/estimate before. My client wanted it done in a timely manner. I guess i Shouldn’t have called Clarke Kent plumbing. I finally found the time to do it myself. I’m not a plumber and it took me less than an hour. Thanks for nothing Clarke Kent Plumbing.

I have used Clarke Kent Plumbing twice in the past few years. Once to make repairs to a toilet flange and once for a foundation leak. The first repair was done timely and well and the plumber was easy to work with, respectful of the house and cleaned up after himself. The 2nd repairs was an awful experience. The repair was eventually done to my satisfaction, but it took more visits than it should (even for a complex foundation lead) and the plumber was hard to work with and disrespectful of my property. For example, he used a square plastic bin that stored my clean dishtowels under my kitchen sink as a bucket without asking first, then put my clean dishtowels back into the bin even though the bin still had water in it. I found this about an hour after he left and I reached for a clean dishtowel. I also had to clean up the house after he left. Since I had one very good experience and one bad experience, I’m giving 3 stars. I likely will not be using again since I don’t want to risk another bad experience with something as critical as plumbing.