Genteel Plumbers

My elderly neighbor who is a retired teacher living off social security and a pension called me in tears after Genteel plumbing came to fix a leak under her bathtub and told her it would cost $16,000 because they needed to replace 10 feet of old iron pipe. Then they opened the wall and told her she needed to replace another 20 feet of old iron pipe and that the bill would be $43,000. They said it would take about 3 days, so $14,000 PER DAY. My neighbor was preparing to ask the bank for a loan. I asked Genteel to stop work. I got a second estimate for her from Infinity plumbing for $4600. $4,600 vs $43,000. I told a contractor about Genteel’s estimate, and he was so outraged that he came in and did the proposed work plus redoing the pipes under two sinks and a toilet, plus replacing about 30 feet of old iron pipe that was rusting on the outside of the building, in two days and at cost for $3000. I offered to pay the Genteel bill for replacing the bathtub waste and overflow. The bill is $3600. I was told it should have been somewhere between $600-$900.

Had a huge project that was overwhelming. I had no idea where to start with a remodel that needed all new plumbing. As soon as I spoke to Genteel I felt at ease. Communication was amazing from getting a quote all the way through completion. I think this is huge and Genteel definitely spend the extra time answering all the questions I had. They also do a good job staying on schedule and setting realistic expectations. As a new homeowner they really put me at ease and I look forward to having sheetrock done and then equipment installation!!