HELP Plumbing, Heating, Cooling And Drains

Jake and his team are top of the line when it come to duct cleaning. They treated our home with great care and were very courteous with all of our needs and specifications. I was most impressed with the quality of communication and friendliness from Jake and his helpers. They truly felt like family during the whole process. I would highly recommend them to everyone I know and anyone who might read this.

Update: 01/25 – After a few back and forth communications and visits from third parties, HELP made good on the damage that their folks caused. There was no push back on the resolution once they realized the extent of the issue. I appreciate that they stepped forward and took care of the issue. I cannot give a higher rating because the problem was easily avoidable and once it occurred I shouldn’t have had to write a bad review to get attention. That said, Thank You HELP for fixing the issue.

Update: 10/24 – This went from great to bad.
I started using HELP this summer when my other company told me they no longer had plumbers or electricians. I spent $6500 for the work you can see in my reviews below.

Just a few weeks ago (October) I had them return for some additional plumbing issues that came up. During their assessment the problem got larger and we discovered pin hole leaks in my downstairs pipes. The bill was >$8,000 for replacement of >30’ of copper, a new whole house water treatment system (chlorine killed the copper) and a slew of other things. As the workers were finishing up, I noticed that they had gotten solder on a bunch of spots on the carpet in my finished basement. I pointed it out to the plumber, his response was “I must have missed the cardboard box.” The cardboard box? Why wouldn’t you put a tarp down or a welders blanket so you don’t have to worry about missing a random cardboard box? There is solder that has melted spots in my carpet and is embedded into the fibers.

I asked what they would do and he said he would take some pictures and sent them to his boss and they would get back to me. It’s been over a week and I have heard nothing. I can’t try and pull it out with heat as the temperature necessary will melt my carpet further, I can’t cut the spots out without my carpeting looking like the mange. I’ve spent over $14,500 with this company in just 2.5 months. I also discovered that one of my drop ceiling tiles also looks sooty probably from the butane torch during soldering.

Now, I will say the workers were friendly and worked hard to finish the job in one day and were at our house until 6pm on a Friday (with an 8am start time). Still, I expected them to treat my house with a bit more respect and certainly to at least check in on any collateral damage from their work, especially damage that could have been prevented with 20 extra seconds and a $5 Harbor Freight Tarp/Blanket

If you decide to have HELP come and do any plumbing and you have any flooring other than tile, you better insist they put down tarps to catch any solder in case they “miss the box.” I doubt you’ll hear anything from their customer service. I might need to rethink that HELP service plan going forward.

July 2024 – Rick was very polite and very thorough and showed up on the same day as my call for HELP (pun intended). He listened to my plumbing issues and complaints and went about quickly diagnosing the issue. He suggested a replacement of a faulty pressure regulator and our water softener. I balked at the softener based on price until he did the replacement of the valve and showed me there would still be some issues. Based on that I decided to go ahead with the water softener as well. I also signed up for the monthly service since HELP is now my go to for plumbing and electrical needs

July 2024 – Tyler was at the house to install a ceiling fan. He actually offered several options I had not thought of and then got the parts he needed. My wife loved the new ceiling fan with independent dimmer switch and fan speed adjustable switch. Loving HELP more and more. Plumber just arrived to replace water softener. I think with the amount of work they have done in the past week for me I should be a “Titanium HELP member.” 🙂