Pann Home Services & Remodeling

I had an emergency with a leaking hot water tank, and I’m so grateful I called Pann Home Services! Jason and his helper were amazing. They guided me through how to shut off the water over the phone and arrived at my house in less than 30 minutes. They gave me 4 options, and I chose to replace the water tank. They also installed an automatic water shut-off valve to prevent future leaks. When I mentioned the slow hot water delivery to my second and third floors, they recommended and installed a recirculating pump. The new hot water system works perfectly now! I highly recommend Pann Home Services for all your home service needs. Professional, fast, and efficient – they truly know what they’re doing!

We first called Pann due to our shower leaking into the unit directly below ours. While they were able to send a technician out that day, we were told that there was an approximately $70 “dispatch fee” for them to show up—independent of any work being performed. We agreed to the dispatch fee and the additional diagnostic fee of $420 which was explained as to include a leak test. Two techs spent an hour and a half spraying water at the seals around our bathtub and shower appliances and going downstairs to check the unit below without ever attempting to remove the symmons valve— claiming the valve was stuck and therefore no leak test could be performed. I am not a plumber and can spray water at seals and caulking while yelling to my neighbor to determine if there’s leaking all day long for free.

After disputing the outrageous cost of them doing nothing with the owner Michael, it was agreed that the dispatch fee would be waived and the diagnostic fee lowered to $320. Another tech arrived the following week supposedly to do a true diagnostic which was free of cost, but this went exactly as the first time did. The tech drilled into the valve, claiming it was completely stuck and leaving without taking any further action besides stating it would be necessary to do a building-wide water shutdown, pull permits, and rebuild the valve for approximately $2k. He also floated knocking down a wall to access the valve as another option. We wanted a second opinion after all of this nonsense and called another company.

The other plumber was able to remove, replace, and rebuild the valve in 20 minutes and did not need a permit or water shutdown to do any of this at 1/3 the price. Do not call Pann! We paid $320 for “their time” in which they performed no meaningful work and accomplished nothing.

Shane came out as an emergency job for us on Christmas Eve as one of our main water pipes burst and he did a fantastic job fixing the issue and explaining everything to us in detail. The job was expensive, but having someone come out last minute on Christmas Eve was very much appreciated, and Shane handled everything quickly and effectively.