Prodigy Plumbing & HVAC | Long Beach Plumber

Long Beach Gas determined there was a gas leak at our newly purchased home after we had the gas shut off for fumigation tenting. Prodigy performed a pressure test and determined the issue could be resolved by replacing all of the manifold piping at the meter for a cost of $3,875. The next day a different plumber came out and had to leave to get the proper materials (while the first guy said he had the material list) He completed the work, we called the gas company back out and a leak was still present. Another group of plumbers then came out the next day and decided the best solution was to repipe the entire home at a cost of $28,000 – ripping out and replacing finishes. At this point we determined to consult with other plumbing companies and remain living in a home without heat or hot water. Four different plumbers with different thoughts and history and time lost at a $4k price tag is not my idea of efficient or cost effective. We have determined different ways of further isolating the leak to limit a full repipe. I would not recommend Prodigy for this type of service.
Update: Prodigy returned in an effort to “make things right” and prolonged our issue even further. We sent our other plumber, who was headed in the right direction, away, so Donny could make more incorrect assumptions and perform inadequate testing resulting in a third failed test from the gas company. Donny said he would return the next day but did not – thankfully. Our other plumber did and ended up fixing work Prodigy performed including a valve installed incorrectly and locating leaks and fixing what Donny and Prodigy could not fix. They then performed a pressure test with an appropriate amount of air (40 lbs vs Donny’s 10 lbs) and an appropriate gage which shows the increment to which LB Gas Company tests to (digital vs Donny’s analog) and we now have heat and hot water and will be pursuing a credit from Prodigy for the work they performed and charged us which we had to have redone to get our gas turned on. If only we could be reimbursed for our pain and suffering too.
Update: On 3/4/25, after following up several times by email and phone, Prodigy did refund me all of the money charged for their work.

Chris and Trent were amazing! They were quick, efficient and explained the issue and how they resolved it. My garbage disposal wasn’t working and they figured out the problem and fixed it in no time. They also helped with the handle of my toilet and fixed it quickly and efficiently. Highly recommend the company and would call them back with my next issue.