Springfield Plumbing Supply Co., Inc.

Brian at Springfield Plumbing Supply is outstanding, this business is your only choice when it comes to plumbing needs! Seriously, NO ONE else took the time to sell me a small piece of copper pipe, all the other plumbing supply stores only had 10′ sections, and no one would sell just a foot! This is the only place all of you should be shopping, forget big box stores, listen to me here, or be an idiot!

After not being able to find what I needed in a replacement part for a kitchen faucet at my local hardware store, it was recommended that I go to Springfield plumbing supply. I walked in and told the gentleman at the counter what I was looking for. He suggested that I speak to the lady in the show room. I was willing to buy a completely new faucet just to get a pause button on the faucet for my kitchen sink. I was told that the lady that runs the show room was running five minutes late. I didn’t mind waiting because he gave me a chance to look around. Five minutes later I was told that she was still running late. I still was OK waiting. 15 minutes later she shows up and apparently her Allergy Shots didn’t go so well because she had an air about her like she couldn’t be bothered to be there. She asked me if I knew what I wanted. I explain to her what I was looking for first and before I can tell her that I was willing to buy a new faucet, she cut me off and told me that I would need to contact the manufacture of the faucet that I already had in order to get a replacement part. I let her finish and then I told her that’s the reason why I’m here. I’m willing to buy a completely new faucet just to get the pause button that I desire. They only had one faucet in stock that matched the design that I had at home. She said to me that she was going to get me a price and asked me what color I wanted. I told her black because that was the color of the faucet that I had at home. She gave me three different options, none of them black, and asked me which one I wanted. She never showed me samples so that I could understand exactly what those three options looked like. I guess I was just supposed to know out of the air what everything was supposed to look like. I don’t know the difference between brushed nickel bronze chrome whatever. I just know that the one in my kitchen is black because it matches my Decour. When she told me she didn’t have Black I was expecting her to show me the other samples so I could decide whether or not they would match the rest of my kitchen. When she didn’t I decided that it wasn’t going to work for me this faucet. She then said well, you’re gonna have to look for something else. And proceeded to ignore me. Instead of trying to show me other options that might work. I decided since she didn’t want to be helpful or was just going to leave me to fend for myself it wasn’t worth me sticking around and I left. I do not recommend people going there early in the morning especially if this is the type of reception you’re going to receive. Maybe after the sales lady has her coffee or calms down after her allergy shots she’d be in a better mood. But if you only have one person running the sales department and this is it I definitely would never recommend anybody to go here.

The horrible attitude of the 2 women in the show room was just awful. They offered no help and when we approached them for sink options they shoved a catalog in front of us to search ourselves. You would think as a small business they would appreciate all customers but I guess not. I’ll take my business back to Home Depot. The owners should be ashamed to have such horrible employees trying to sell their items.