Stewart Plumbing

First time customer as I have been using another (big) company for the last decade for all of my plumbing needs. From the initial scheduling, the experience was great. My kitchen faucet has been leaking for quite a while, but I was able to “jiggle and wiggle” the handle to cut it off. However, it got the point where that no longer worked and the “drip” continued – as you can imagine the water bill has been ugly for a while. After having some major repairs done for a leak in the wall just a few months ago, another huge pluming bill was the last thing on my mind. On a Friday morning at 8 am I called Stewart Plumbing and spoke with Hunter to setup my appointment. I explained that my kitchen faucet was still leaking even though the valves were shut off and asked if it were possible to have someone come out the same day since I had a constant water flow. He said that unfortunately, due to the recent freeze, no one was available same day, however, he could have someone come out first thing in the morning (Saturday). Hunter was very friendly in the setup and explained the process of when I would be notified of dispatch, getting a text/email of the person who would be coming etc – similar to the current company I had been using – which definitely gave me ease. Saturday morning bright and early (as promised), Stewart plumbing gave me a call to let me know that my tech, Alex would be there in about 30 mins. Alex Hill & Mike Robinson were outstanding! They took their time and explained to me in detail, what they were going to do and the reason(s) behind it. Both were very knowledgeable and respectful – they talked “to me” and not “at me”. They made it very clear that their goal 1st and foremost was to make sure that not only was I comfortable but most importantly a satisfied customer. They gave my breakdowns of all of my options for repair as well as quotes for other services as well. I like the fact that they presented the sale, but did not pressure me – it was just like – hey this is available should you want or need it in the future. After an initial attempt to fix what I had, I eventually chose the route to do a full replacement. I love the faucet and the workmanship behind it – they made sure to clean up everything. They took the time to show me how everything worked as well as provided all the information needed to register the product for warranty and Mike advised about the parts (leftover) that would be needed should I decide to update the sink in the future. Now are they expensive, YES, was the service I received worth the price… ABSOLUTELY. To be fair, they are expensive, however, it is in roughly in line with the company I have been using in the past and I don’t mind paying for great service. Thank you Alex Hill & Mike Robinson for your exceptional work and service! If this is the level of service that is offered by Stewart Plumbing, I highly recommend and will recommend to others.