Total Plumbing & Heating LTD
⭐4.1 ( 66 Reviews )
Address: 754 Southrock Dr, Rockford, IL 61102, USA
Overview of Total Plumbing & Heating LTD
Total Plumbing & Heating LTD has quickly become the go-to expert for exceptional plumbing services, proudly earning a 4.1-star reputation from over 66 satisfied customers.
With unmatched expertise, Total Plumbing & Heating LTD’s highly skilled plumbers tackle everything from simple repairs and drain cleanings to comprehensive plumbing system upgrades and installations. Their team emphasizes prompt response, professional service, and lasting solutions tailored to each homeowner’s needs.
Clients consistently highlight Total Plumbing & Heating LTD’s attention to detail, clear communication, and commitment to delivering quality workmanship every step of the way.
Conveniently based at 754 Southrock Dr, Rockford, IL 61102, USA, Total Plumbing & Heating LTD is always ready to address your plumbing concerns efficiently and effectively. To schedule your personalized consultation or request immediate assistance, call +1 815-443-3536 or visit their website at http://www.totalph.net/.
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Address: 754 Southrock Dr, Rockford, IL 61102, USA
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Operating Hours:
- Monday: 8:00 AM – 12:00 PM, 12:30 – 4:00 PM
- Tuesday: 8:00 AM – 12:00 PM, 12:30 – 4:00 PM
- Wednesday: 8:00 AM – 12:00 PM, 12:30 – 4:00 PM
- Thursday: 8:00 AM – 12:00 PM, 12:30 – 4:00 PM
- Friday: 8:00 AM – 12:00 PM, 12:30 – 4:00 PM
- Saturday: Closed
- Sunday: Closed
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Chet went to my mom’s Renate Poirier in Belvidere to clear a floor drain in her basement. She was very happy with the service and Chet was very courteous. He volunteered to turn the lights off so she did not have to go into the basement. She was completely comfortable with him and would recommend his services
What a joke we have freezing temps incoming and they don’t want to fix people heat.. they expect you to wait till it convenient for them mind you I have 4 kids in my house I will never recommend them to anyone not even my worst enemy
I found out last night that my water heater was leaking all over the place. This morning I called Total Plumbing to see if they could squeeze me in. Bradley the tech was at my home by 11:30. He was on time and very professional, our cat even liked him! ( Our cat doesn’t even like me) The water heater was diagnosed, replaced and the old one hauled away by 2! I was blown away but such great service. Highly recommended!
This review is based on my phone interaction with the receptionist Melissa. ***Upper management/CEO please take note*** I worked with this company because our home warranty recommended them for some plumbing issues we had with our new construction home.
After the 3rd failed attempt at fixing a leaking angle valve I called the business to have someone come back out and fix the issue properly. Melissa was the person I was directed to to express my concerns regarding what was going on. I kindly let her know that I was rightfully upset that this would be the third or fourth call for the same issue that hadn’t been resolved. She immediately seemed like she wanted nothing to do with the problem. She kept stating “there’s nothing more I can do for you now, I’ve escalated it to a manager and I have not heard back from them and they’re out of town.”
I asked her if there was someone else in charge for escalated issues as I could not continue to have this leak in my home ruining my cabinets and floors. She again stated “as I said before, there’s nothing else I can do for you” and proceeded with hanging up on me. Appalled by her behavior I called back twice to which she screened my calls answered and hung up on me twice. I finally got through to another woman named Vicki in the office who was actually willing to help. She escalated the issue to the Vice President of the company, Joe, who returned my call to let me know they would be sending someone out ASAP to fix the issue.
I was stuck with using this company due to the warranty on my new construction home. I do not advise anyone use their services since, as you can read, they failed to fix the same issue 2-3 times.
I highly suggest the owner or upper management take the appropriate measure to insure Melissa is no longer on phone duties as her unprofessionalism is unacceptable. Note that I never even raised my voice to her, swore or acted in a manner of disrespect to her. The only explanation as to why that woman has a job there in the first place I would assume is nepotism because other than that she has no business whatsoever in a customer service role.
I’ll provide an update as to whether the angle valve leak was fixed or not after this week.
I can’t say enough great things about Bradley. Our gas had been turned off for 5 days needing a repair, and Bradley stayed until 7 PM to make sure everything was running correctly. I would definitely recommend Total for any future needs.