Your Service Pro Of NC

Could not be happier with Your Service Pro. Andrew and Jason were easy to work with, transparent about what I needed, communicated thoroughly at every step of the process, and helped me out considerably with damages caused by a flooring installation.I had purchased an older home and needed several different things completed. My estimates were fairly accurate, and when anything changed, I was notified immediately. The work was done in a timely manner and exceeded my expectations. In addition to all of that, they went the extra mile to help me- I had flooring installed prior to my plumbing work being done and when the installers removed my toilets, they caused a significant amount of damage. Your Service Pro provided me with a separate estimate which only included the repairs directly caused by the damage, a detailed explanation of how/why they could say with certainty that the recent toilet removal was the cause, and they included pictures that were labeled to show the damage. This extra work they did provided me the documentation I needed to be reimbursed by the flooring company- which totaled over $2000. Their excellence in customer service, attention to detail and willingness to go above and beyond is by far the best I’ve experienced. Highly recommend Your Service Pro for any and all plumbing needs. Andrew and Jason- thank you again!

I’ve used this company twice. Once to have a new water installed in our old home. Great service! Never had any issues with the water heater. The technician was friendly and very knowledgeable. When it was time to sell the home, I reached out to Andrew asking how to adjust the water temp as it was 3 degrees higher than what the inspector recommended. Andrew emailed me step by step instructions. Great guy! When we bought our new home we noticed immediately that the hot water was rust colored. Andrew went out to the new home, generated us an estimate to present to the sellers. In the end, the sellers had a home warranty they replaced the water heater through, however the estimate provided by Your Service Pro of NC and the final bill from the home warranty company were spot on. I’d recommend this company to anyone with plumbing issues. Their prices are great and all employees have been a delight to work with!

In our opinion- Very dishonest and unreliable. We paid for services that should have taken 1-2 weeks at most, and it got dragged out for 4-5 months, due to a multitude of excuses as to why they couldn’t complete the work, or show up at all. In the end, all of the services we paid for have still not been completed, and the work that was done, was not done properly. Their water heater installation FAILED inspection with the county. We paid Your Service Pro of NC a great deal of money expecting professional service, and timely repairs– that is not what we received. Our mistake was paying them in full before all services were rendered, and inspections were completed. This company canceled appointments MANY times, would not answer ANY phone calls, or respond to ANY emails. The owner Andrew is in our opinion, rude and dismissive, in that he gave zero explanation of why the installation wasn’t done properly, why the additional work was not completed, as well as zero reason why we never received a return email or phone call. They never took any accountability for the work not being done correctly, the lack of response, etc. Would not recommend this company.